Deliveries & Returns
From order through to the delivery we go the extra mile to ensure complete satisfaction.
All items are checked prior to embroidery and then individually inspected once finished prior to being dispatched to you.
Each and every order is quality checked by a real person and then carefully packaged to ensure safe transit to you door.
Once your order has been safely packed and made ready for transit we then use a range of delivery services to get your items winging their way to your door.
Each service is carefully selected to offer you the best value vs service. We use Royal Mail for small orders of less than 2kgs and a variety of couriers for larger orders including, but not limited to, DPD, Hermes, Parcelforce, UPS & Yodel.
All orders are placed on the acceptance of a <10 day turnaround from receipt of order to delivery, however many orders arrive much sooner.
For urgent orders
We understand that things can get left to the last minute and wherever possible will try to work to your personal requirements. Please contact our sales office on (+44) 01684 311800 to find out how we can help.
Goods shall not be returned without prior written authorisation from Finedrop Business Services Ltd. We ask you to email us within 48 Hours of receiving your order. From there we will instruct you as to the next step.
For Plain Garments:
All agreed returns must be sent to our warehouse or the warehouse instructed. To qualify for credit, all returned goods must be adequately packed and protected, still in their original shrink-wrap and in a re-saleable condition. Return transport charges will not be refunded. We charge a 20% Restocking Fee. We aim to complete the refund within 5 working days of receiving the returned items.
For Embroidered Garments:
Please note that if you order a bespoke embroidered product they are strictly non-returnable and non-refundable. So please choose carefully before you commit to purchase.
The only exception is if the item that has been embroidered is faulty, or the item has been embroidered incorrectly. In the highly unlikely event that this is the case photographic evidence is required to support any damage claim.